We're Here to Help
Choose the fastest route to get your issue resolved. Our team and community are available around the clock.
Knowledgebase
Guides, tutorials, and how-tos for every game we host. Find answers to the most common setup questions instantly — no waiting required.
- Server setup & configuration
- Plugin & mod installation
- Backups, FTP, and file management
- Performance tuning tips
Submit a Ticket
For billing questions, account issues, service problems, or anything that needs direct staff attention. We aim to respond within a few hours.
- Billing & invoice questions
- Plan upgrades & cancellations
- Technical issues needing staff
- Account access problems
Discord & Live Chat
Join our Discord server for instant help from staff and the community. With 5,000+ members active around the clock, you'll rarely wait long.
- Instant community answers
- Live staff during active hours
- Server announcements & updates
- Connect with other gamers
Common Questions
Discord is the fastest — our community and team are active 24/7 and most questions get answered within minutes. Tickets are typically handled within a few hours during business hours.
For anything related to invoices, payments, plan changes, or cancellations, please submit a ticket through our billing portal. This ensures your request reaches the right team.
Yes — our knowledgebase has step-by-step guides for every game we host. If you can't find what you need there, our Discord community is full of experienced players happy to help.
Our Discord server acts as our live chat. Join the server, head to the support channel, and a member of our team or community will get back to you right away.
First check our status page at status.skynode.pro to see if there's an ongoing incident. If everything looks fine there, open a ticket or jump on Discord and our team will investigate straight away.